Smithfield, Surry utility bills impacted by ransomware

Published 6:06 pm Tuesday, December 15, 2020

Utility billing for all Hampton Roads Sanitation District customers, to include those in the town of Smithfield and Surry County, is currently suspended due to a ransomware attack on HRSD’s computer system.

The ransomware attack occurred Nov. 17. According to a press release from HRSD, customers will not incur late fees or interest on delayed payments as a result of this incident, and customers who have already made payments should disregard any automated messages they receive related to delinquent or unpaid bills. All payments that have been made will be posted as soon as the system is restored.

Customers wishing to pay bills in person with cash may do so on weekdays between 8 a.m. and 4:30 p.m. at 1434 Air Rail Ave., Virginia Beach. Bills may also be paid by phone by calling 844-257-6063 or online at

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On Dec. 14, Smithfield Town Manager Michael Stallings said the town still is not back 100% live with the HRSD billing system.

“HRSD is in the process of getting the system back up and fully operational,” he stated in an email.

Surry County Administrator Melissa Rollins encouraged people to use pay-by-phone or online options.

All HRSD wastewater treatment services and processes remain fully operational, the press release assures, and HRSD continues to meet all regulatory requirements. The investigation into the exact cause of the ransomware incident and restoration work are ongoing.